Privacy Policy

Weighing Technology Services Ltd (WTS LTD)
Last updated: 09.01.2026

Weighing Technology Services Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, interact with us on social media, or contact us directly.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Weighing Technology Services Ltd
Unit 1 Iliffe House, 12 Iliffe Avenue
Leicestershire, LE2 5LS
United Kingdom
Email: enquiries@wts-ltd.co.uk

For the purposes of data protection law, we are the data controller for the personal data we process.

2. Information We Collect

We may collect and process personal data including:

2.1 Information you provide to us

This may include:

• Name

• Company name

• Email address

• Telephone number

• Enquiry details and correspondence

• Information provided through website forms, email, telephone or social media

2.2 Technical and usage information

When you use our website, we may collect limited technical information such as:

• IP address

• Browser type

• Operating system

• Website usage data (for example, pages viewed and time spent on the site)

• Cookie and analytics data

We do not knowingly collect personal data relating to children.

3. How We Use Personal Data

We use personal data to:

• Respond to enquiries and requests

• Communicate with customers and prospective customers

• Provide and manage our services

• Maintain business relationships and customer records

• Improve our website and services

• Meet legal, contractual, regulatory and accounting requirements

4. Lawful Basis for Processing

We process personal data on one or more of the following lawful bases:

• Legitimate interests: where it is necessary for us to operate and grow our business and provide services (for example responding to enquiries or maintaining customer relationships)

• Contract: where processing is required to perform a contract with you or take steps at your request before entering into a contract

• Legal obligation: where we are required to process data to meet our legal or regulatory responsibilities

• Consent: where you have provided consent (for example, where required for marketing communications)

5. Data Retention

We retain personal data only for as long as necessary for the purpose it was collected.

As a guide:

• Enquiry data is typically retained for up to 24 months

• Customer and supplier data is retained for the duration of the business relationship and for a period afterwards to meet legal, contractual and accounting obligations

We may retain certain information for longer where required by law or where there is a legitimate business need (for example to deal with disputes or maintain records).

6. Data Security and ISO 9001

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.

Our information handling processes are supported by our ISO 9001 certified quality management system, helping to ensure controlled, consistent and continually reviewed processes for managing information and data security.

7. Sharing Personal Data

We may share personal data with trusted third parties where necessary, including:

• IT service providers

• Professional advisers (such as accountants, insurers or legal advisers)

• Regulatory authorities or law enforcement bodies where required

All third parties are required to handle personal data securely and in accordance with applicable data protection laws.

8. International Data Transfers

Personal data is primarily processed within the United Kingdom.

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place to protect it in line with data protection legislation (for example, UK adequacy regulations, or appropriate contractual safeguards).

9. Social Media

We use social media platforms to communicate with customers and share information about our services.

If you contact us or interact with us through social media, we may receive personal data such as:

• Name

• Username

• Profile information

• Any content you choose to share with us

Social media platforms operate independently and have their own privacy policies. We encourage you to review those policies. Personal data received via social media is used only for communication and relationship management purposes.

10. Cookies

Our website may use cookies to improve functionality and understand how visitors use our site.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

11. Marketing Communications

We will only send marketing communications where permitted by law.

You can opt out of marketing emails at any time by:

• Using the unsubscribe link in the email, or

• Contacting us at enquiries@wts-ltd.co.uk

12. Automated Decision-Making

We do not use automated decision-making or profiling in relation to personal data collected through our website or social media channels.

13. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your data (where applicable)

• Request restriction of processing (where applicable)

• Object to processing (where applicable)

• Withdraw consent at any time where processing is based on consent

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk

To exercise your rights, contact us at enquiries@wts-ltd.co.uk.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our practices. The most recent version will always be available on our website.