Terms and Conditions of Sale

Weighing Technology Services Ltd (WTS LTD)
Last updated: 09.01.2026

These Terms and Conditions of Sale (“Terms”) apply to the supply of goods and services by Weighing Technology Services Ltd (“we”, “us”, “our”) to the customer (“you”, “your”). By placing an order or accepting a quotation, you agree to be bound by these Terms.

1. About Us

Weighing Technology Services Ltd
Unit 1 Iliffe House, 12 Iliffe Avenue
Leicestershire, LE2 5LS
United Kingdom
Email: enquiries@wts-ltd.co.uk

2. Definitions

• Goods: Any products supplied by us including weighing equipment, parts, accessories and consumables.

• Services: Any services provided by us including repair, calibration, servicing, hire, site visits, testing, certification, consultancy or related work.

• Order: Your acceptance of our quotation, or your purchase order, or other written agreement for Goods and/or Services.

3. Quotes and Orders

3.1. All quotations are subject to availability and are valid for 30 days unless stated otherwise.
3.2. An Order is only accepted when we confirm acceptance in writing (including by email), or when we start work or dispatch the Goods.
3.3. Where you provide a purchase order, these Terms shall apply and override any conflicting terms in your purchase order unless agreed in writing by us.

4. Scope of Supply

4.1. We will supply the Goods and/or Services as described in our quotation, Order confirmation or other written agreement.
4.2. Any changes requested by you may result in changes to cost and delivery time and must be agreed in writing.

5. Prices

5.1. Prices are quoted in pounds sterling (£) and are exclusive of VAT unless stated otherwise. VAT will be added at the applicable rate.
5.2. Prices do not include delivery, collection, travel, parking, tolls or access equipment unless stated in the quotation.
5.3. Where Services are carried out on-site, we may charge for engineer travel time and expenses where applicable.
5.4. If the cost of materials, parts or third-party charges increase after quotation, we reserve the right to adjust pricing, but we will notify you before proceeding.

6. Payment Terms

6.1. Unless stated otherwise, payment terms are 30 days from the invoice date.
6.2. We may require payment in advance for certain orders, new customers, bespoke items, or where credit checks are not available.
6.3. If you do not pay on time, we may charge interest under the Late Payment of Commercial Debts (Interest) Act 1998, plus reasonable recovery costs.
6.4. We may suspend delivery of Goods and/or Services if any invoices remain unpaid beyond due date.

7. Delivery of Goods

7.1. Delivery dates are estimates unless stated as fixed in writing.
7.2. Risk in Goods passes to you on delivery.
7.3. You must inspect Goods on delivery and notify us in writing of any damage or shortage within 48 hours of delivery.
7.4. If you fail to accept delivery at the agreed time, we may charge storage and re-delivery costs.

8. Services, Site Work and Access

8.1. You must provide safe and timely access to your site and equipment, including any necessary permits, escorts or inductions.
8.2. You must ensure equipment is clean, accessible and safe for engineers to work on.
8.3. If we cannot complete work due to lack of access, unsafe conditions, or equipment not being available, we may charge a call-out fee and any wasted time.

9. Calibration and Certification

9.1. Calibration and certification are carried out according to the standards and procedures stated in the quotation or service documentation.
9.2. Calibration results relate only to the equipment tested at the time of testing, under the conditions present during calibration.
9.3. Any certificate supplied is valid only for the equipment, location and conditions recorded in the certificate.

10. Repair Work and Replacement Parts

10.1. Repair work may involve investigation and diagnostic time which is chargeable unless stated otherwise.
10.2. Any additional repair requirements identified during inspection will be communicated and must be approved by you before proceeding (unless urgent and necessary for safety).
10.3. Any replaced parts may be retained by us unless you request their return at the time of approval.

11. Hire Equipment (Where Applicable)

11.1. If we supply hire equipment, it must be used in accordance with our instructions and only for its intended purpose.
11.2. You are responsible for loss or damage (excluding fair wear and tear) during the hire period.
11.3. Hire charges apply until equipment is returned, collected and checked by us.
11.4. Late return may result in additional hire charges.

12. Title and Ownership of Goods

12.1. Title to Goods remains with us until we receive full payment of all sums due.
12.2. Until title passes, you must keep Goods stored securely and identifiable as our property.

13. Returns and Cancellations

13.1. You may not cancel an Order after acceptance without our written agreement.
13.2. If cancellation is accepted, you may be charged for work completed, parts ordered, and any non-refundable costs incurred.
13.3. Bespoke Goods, special orders, and items ordered specifically for you are non-returnable unless faulty.
13.4. Returns must be agreed in writing and may be subject to a handling/restocking charge.

14. Warranty

14.1. Where Goods are supplied, manufacturer warranties may apply. We will pass on warranty details where available.
14.2. We warrant that Services will be carried out with reasonable skill and care.
14.3. Any issues must be reported in writing within a reasonable time and, where possible, we must be given the opportunity to re-perform the Services.
14.4. Warranty does not cover faults caused by misuse, neglect, unauthorised repair, incorrect installation, environmental conditions, power issues, or normal wear and tear.

15. Limitation of Liability

15.1. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
15.2. Subject to clause 15.1, our total liability in connection with any Order shall not exceed the total amount paid or payable by you for that Order.
15.3. We are not liable for:

• indirect, consequential or special losses;

• loss of profit, revenue, business, contracts or goodwill;

• loss of data or software;

• any loss arising from equipment downtime, production stoppage or operational delays.
  15.4. You are responsible for ensuring Goods and Services are suitable for your intended use, including compliance with any specific industry or regulatory requirements, unless we agree otherwise in writing.

16. Force Majeure

We shall not be liable for delay or failure to perform caused by circumstances beyond our reasonable control including (but not limited to) supplier delays, transport disruption, severe weather, acts of government, power failure, cyber incidents, strikes, or pandemics.

17. Confidentiality

Each party agrees to keep confidential any confidential information received from the other party, except where disclosure is required by law or regulatory bodies.

18. Data Protection

We will process personal data in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for details of how we collect and use personal data.

19. Complaints and Disputes

19.1. If you are dissatisfied, please contact us at enquiries@wts-ltd.co.uk and we will investigate promptly.
19.2. If a dispute cannot be resolved informally, the parties will attempt to resolve it through good faith negotiation before court proceedings are initiated.

20. Governing Law and Jurisdiction

These Terms and any dispute arising from them shall be governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.